Frequently asked
Everything we get asked, answered plainly. If your question isn't here, we'd still like to hear it.
The Hat
Why do I need a sauna hat?+
Your head sits closest to the ceiling, where the air in a sauna is hottest. A wool hat creates a barrier of still air that slows heat absorption — your head stays comfortable, you stay in longer, and your body gets the benefit of the full session.
What is the hat made from?+
100% Australian merino wool felt. 4mm thick. Tailored from heavy-duty felt sheets into a dense heat shield. Naturally temperature-regulating, moisture-wicking, and antimicrobial.
Where is the hat made?+
The wool is 100% Australian merino. The hat is cut and stitched in China.
What colour does it come in?+
Two colourways, both 100% Australian merino wool felt:
- Natural — completely undyed. A warm off-white, the wool's own colour straight from the fleece, with subtle tonal variation between hats.
- Charcoal — a soft, matte dark grey. Coloured with a safe, non-toxic dye that's stable at sauna temperatures and won't bleed or transfer in heat or steam.
Is the Charcoal dye safe to use in a hot sauna?+
Yes. The Charcoal hat is coloured with a non-toxic dye chosen for heat stability — it doesn't off-gas, leach, or transfer onto skin or hair, even at sauna temperatures. If you'd rather skip dye altogether, the Natural colourway is completely undyed.
Is the wool itchy?+
Felted wool sits as a structured hat, not snug against the scalp the way a knit beanie does, so most people find it comfortable. If you're unsure, try it on at home first — our 30-day return window covers unused hats in original condition.
Will it work in a steam room or infrared cabin?+
Yes. The hat is designed for traditional Finnish-style dry saunas but performs well in steam rooms and infrared cabins. In a steam room it will absorb more moisture; air dry it fully between sessions.
Does it protect my hair?+
Dry heat above 80 °C is hard on hair structure. The hat shields your hair from direct heat exposure for the duration of a session.
Sizing & Fit
What size do I need?+
One size, designed to fit most adult heads. The hat softens and moulds to your head over the first few sessions.
How should it sit on my head?+
The brim should sit just above your eyebrows and fully cover your ears. It should feel snug but not tight — wool gives a little once warm.
Care
How do I care for the hat?+
Air dry after every session — hang it somewhere ventilated, brim up. Spot-clean with a damp cloth and a small amount of mild soap if needed. Reshape while damp.
Do not machine wash. Do not tumble dry. Do not wring.
How long will it last?+
With proper care, years. Felted wool is built for repeated heat exposure — it softens and develops character with use rather than wearing out.
Will it smell after use?+
Wool is naturally antimicrobial and resists odour. If a faint scent develops, air the hat outside for a few hours; it usually resolves without needing to wash it.
What if it loses its shape?+
Reshape while damp — pull it gently back to form on a flat surface or over a bowl that approximates head shape, then let it dry there.
Shipping & Orders
Where do you ship?+
Currently the United States only — including Alaska, Hawaii, U.S. territories, and APO/FPO/DPO addresses. International shipping is not yet available.
Is shipping free?+
Standard shipping is free on U.S. orders over $95. Orders under $95 ship at a flat rate calculated at checkout.
How long will my order take to arrive?+
Orders are processed within 1–2 business days. Standard shipping usually arrives in 2–5 business days; express shipping is available at checkout.
Can I track my order?+
Yes — you'll receive a tracking link by email when your order ships. If you don't receive tracking within three business days, email us at hello@fornya.co.
Can I change or cancel my order?+
Get in touch quickly — orders are released to fulfilment fast. Email hello@fornya.co with your order number and we'll do our best to help before it ships.
Returns
What is your return policy?+
30 days from delivery on unused items. Like most apparel, the hat must come back unused and in original condition — please don't wear it in the sauna or wash it before deciding. If you change your mind or it doesn't fit, send it back for a full refund of the product price. Customers cover return shipping unless the hat arrived defective or we sent the wrong item.
How do I start a return?+
Returns are self-serve online. Sign in to your account at account.fornya.co, open the order, and click Request return. Pick the item and a reason; we'll email return instructions and a shipping address.
I didn't get my authentication code or the return email — what now?+
Check your junk or spam folder first; one-time codes and return emails sometimes land there. If it still hasn't arrived, or you can't sign in or activate the return online, email hello@fornya.co with your order number and we'll handle it for you.
Who pays for return shipping?+
Customers cover return shipping. We recommend a tracked, insured service. If a hat arrived defective or we sent the wrong item, we cover return shipping — get in touch and we'll arrange it.
How long do refunds take?+
Once we receive and inspect your return, refunds are issued to your original payment method within 5–10 business days. Your bank may take a little longer to post the credit.
Other
Do you offer trade or wholesale pricing?+
Yes — for studios, spas, and specifiers. See our Trade Programme.
How do I get in touch?+
Email hello@fornya.co or use the form on our contact page. We answer every message.
Still wondering about something? Email hello@fornya.co or message us through the contact page.